New books this month focus on areas such as customer experience, management and marketing.The titles listed below are only a small section of the new additions. If you wish to borrow any of the books listed or find out what other fascinating titles are available, please get in touch!
International management: exploring across cultures / Elizabeth Christopher
Location: 658.114.5 CHR
‘Winner of the Management and Leadership Textbook category at the Management Book of the Year Awards 2013/14’
International Management explores management opportunities in encounters across the world between national, organisational, political, professional and social cultures. It is soundly based theoretically and supported with real-life international examples from contemporary events and situations.
From a historical perspective and a uniquely cross-disciplinary approach, Elizabeth Christopher identifies the major leadership styles that continue to characterise people across regions, nations, communities and organisations, within groups and as individuals. She provides a practical and comprehensive textbook for successful negotiation in a world rich not only in cultural diversity but also in convergence. It is an indispensable guide for students and practitioners to key issues of cross-cultural management.’
Location: 316.334.22 BJE
‘Winner of the New Manager category at the Management Book of the Year Awards 2014’
‘Whatever your job is, chances are you find it hard to switch off. Today, we work longer hours, at weekends, at home and on the move - while the office is only ever a click away via smart phones and the Internet. But as much as we assume that this is the price of success - it doesn't have to be this way. Martin Bjergegaard and Jordan Milne are here to show you how to build your business into something big, sustainable and widely recognized - and still lead a happy, whole and balanced life.
In sixty-six short insights, they reveal strategies and methods which will allow you to combine professional success with putting friends, family and happiness first. Their Efficiency Boosters will increase your effectiveness, while you'll learn all about how to avoid Time and Energy Wasters and build a New Mindset that gives you to optimism and enthusiasm needed to succeed. So wave goodbye to guiltily checking your emails on a date, or getting home when your children are already in bed - this is your route to winning on every level.’
The ten principles behind great customer experiences / Matt Watkinson
Location: 658.818 WAT
‘Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.’
How to manage people / Michael Armstrong
Location: 658.310.13 ARM
‘From Michael Armstrong, HR expert and bestselling author, comes this new edition of the business staple, How to Manage People. Providing valuable insight into the functions and skills required to be an effective manager from how to manage teams to successful recruitment it will help you get the best from your staff through motivation, reward and leadership. With three brand new chapters on managing virtual teams, enhancing employee engagement and managing conflict, it is full of easily applicable advice as well as practical tools and checklists. Essential reading for anyone who wants to get the best from their teams, How to Manage People distills the essence of good management into one handy book.’
Foundations of marketing / John Fahy and David Jobber
Location: 658.8 FAH
‘Devised to offer comprehensive coverage for a short course in marketing, Foundations of Marketing retains its concise twelve chapter structure. The book offers a rigorous but accessible introduction, covering the core marketing curriculum in an engaging style that routinely demonstrates how marketing affects our everyday lives, considering both the decisions we make as consumers, and decisions marketing professionals would make in response to their customers.’
Human resource management theory and practice / John Bratton and Jeff Gold
Location: 658.3 BRA
John Bratton and Jeff Gold’s Human Resource Management: Theory and Practice is the classic text in HRM, and the product of more than 50 years of the authors’ shared teaching experience. It continues to offer:
- Comprehensive and up-to-date coverage of all aspects of HRM and managing people in organisations
- A careful balance of theory with practice, and of thought-provoking critical reflections with the ‘everyday’ skills of working in HRM
- Strong learning features which ask students to think for themselves, encourage them to do further research, check and test their learning, and help them make the links between theories and the realities of the workplace
- An engaging writing style which explains often complex ideas in accessible language
- Plentiful figures and tables to clarify concepts in HRM
