The library has added new books that explore agile behavior including topics such as adaptability, resilience and breaking old habits. Other titles outline how to create and embed knowledge management practices into your business to best capture efficiencies, and how to facilitate change through the motivational interviewing technique.
Following his recent appearance at the IMI, Kaihan Krippendorf's new book is now available to read in the library. In this latest book he discusses cases where innovation has been driven from within an organization and what leaders can do to develop conditions that allow innovative behaviors to flourish within their organization. You can listen to an interview with Kaihan here.
What makes us trust people? How is trust developed and maintained? Is Western society facing a crisis of trust?
The Psychology of Trust addresses trust issues that are directly relevant to peoples’ experiences in their daily lives. It identifies the factors that cause people to trust, and the consequences of trust for real world issues in health, politics, terrorism, the workplace, and religious faith. It also explores the impact of a lack of trust, and what causes distrust of individuals, groups and organisations.
In a world where trust impacts our daily lives, The Psychology of Trust shows the role trust plays in our relationships, and provides practical guidance regarding our own trust in others.[Publisher Text]
The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.
This second edition now includes clear guidance on the best practice requirements from the first ever internationally recognised standard for knowledge management, ISO 30401:2018, as well as content on the impact of AI and data analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a knowledge management framework for an organization's specific needs, based around the four essential aspects of knowledge management: people, processes, technologies and governance. With updated international case studies from organizations of all sizes and sectors, along with user-friendly templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable change in the knowledge management culture..
Unlearn is a transformative system that shows leaders how to rethink their strategies, retool their capabilities, and revitalize their businesses for stronger, longer-lasting success.
There’s a learning curve to running any successful business. But once you begin to rely on past achievements or get stuck in outdated thinking and practices that no longer work, you need to take a step back—and unlearn. This innovative and actionable framework from executive coach Barry O’Reilly shows you how to break the cycle of learned behaviors that were effective in the past but are no longer relevant, and limit or may even stand in the way of your success.
With this simple but remarkably powerful three-step system, leaders can:
Unlearn the behaviors and mindsets that keep them and their businesses from moving forward.
Relearn new skills, strategies, and innovations that are transforming the world every day.
Break through old habits and thinking by opening up to new ideas and perspectives while achieving extraordinary results.
Good leaders know they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future.
Strategic Management for Hospitality and Tourism is an essential text for both intermediate and advanced learners aspiring to build their knowledge related to the theories and perspectives on the topic. The book provides critical and analytical insights on contemporary theoretical models and management practices while enhancing the learning process through worked examples and cases applied to the hospitality and tourism setting. This new edition highlights the rapidly changing socio-economic and political global landscape and addresses the cultural and socio-economic complexities of hospitality and tourism organizations in the new era. It has been fully updated to include:
A new chapter on finance, business ethics, corporate social responsibility, and leadership as well as new content on globalisation, experience economy, crisis management, consumer power, developing service quality, innovation and implementation of principles.
New features to aid understanding of the application of theory, and spur critical thinking and decision making.
New international case studies with reflective questions throughout the book from both SME’s and large-scale businesses.
Updated online resources including PowerPoint presentations, additional case studies and exercises, and web links to aid both teaching and learning.
Highly illustrated and in full colour design, this book is essential reading for all future hospitality and tourism managers.
This bestselling work for professionals and students is the authoritative presentation of motivational interviewing (MI), the powerful approach to facilitating change. The book elucidates the four processes of MI—engaging, focusing, evoking, and planning—and vividly demonstrates what they look like in action. A wealth of vignettes and interview examples illustrate the "dos and don'ts" of successful implementation in diverse contexts. Highly accessible, the book is infused with respect and compassion for clients. The companion Web page provides additional helpful resources, including reflection questions, an extended bibliography, and annotated case material.
New to This Edition:
Reflects major advances in understanding and teaching MI.
Fully restructured around the new four-process model.
Additional case examples and counseling situations.
Reviews the growing evidence base and covers ways to assess MI fidelity.
How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scale—and demonstrates why and how to apply these methodologies throughout your organization, rather than with just one department or team.
Through case studies, you’ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Adopting Lean will take time and commitment, but it’s vital for harnessing the cultural and technical forces that are accelerating the rate of innovation.
- Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices
- Approach problem-solving experimentally, by exploring solutions, testing assumptions, and getting feedback from real users
- Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs
- Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments
Conventional business wisdom tells us that entrepreneurs are society’s main source of innovation. Young founders leave college with a big idea, get to work in a garage, and build something that changes the world. Typical corporate employees, strangled by slow-moving bureaucracy, are blocked from making transformative discoveries.
In Driving Innovation from Within, strategist and advisor Kaihan Krippendorff disproves one of today’s biggest business myths to highlight lessons for innovators and leaders. He reveals how many of the modern world’s most impactful creations were invented by passionate employee innovators. If it were left up to go-it-alone entrepreneurs, we would not have mobile phones, personal computers, or e-mail. Distilling more than 150 interviews with internal innovators and leading experts along with insights from the latest research and today’s most successful companies, from Tencent and Amazon to Mastercard and Starbucks, Krippendorff lays out a step-by-step playbook to unlock innovation from the inside. He maps the barriers that frustrate efforts to disrupt from within and provides tools to remove them, detailing how visionary leaders can create islands of freedom inside an organization to activate existing employees’ potential and beat startups at their own game. Driving Innovation from Within is a practical and inspiring guide to leadership from all levels for those who want the fulfillment of changing the world without leaving their job in order to do it.
An illustrated business fable that gives you the faith, courage and confidence to win in today's tough economic climate
Fear and uncertainty are staples of daily life in today's struggling economy. As bad as things can be, economic downturns also lead to new opportunities. It's easy to worry, give up and let fear paralyze you. However, you have more control than you think you do and how you handle adversity is your choice-and the only choice that matters. In fact, study history and you'll find that a lot of people and organizations made a name for themselves and grew their businesses during recessions and downturns. These successful people and organizations all shared similar characteristics and took similar actions to thrive while others merely tried to survive. You can do the same.
A business fable that teaches valuable lessons on the importance of working hard, maintaining a locus of control and focusing on positive choices instead of negative voices,
Written by Jon Gordon, bestselling author of The Energy Bus and The No Complaining Rule
Reveals how change is inevitable-but that you can make it your friend or foe.
Provides an action plan filled with tips and strategies to thrive during change and adversity
If you're facing tough economic times, The Shark and the Goldfish will motivate you, inspire you, and give you the confidence you need to thrive during changing times.